梅奥认为工业文明的不断发展割断了农业社会建立起的固定社会纽带，这导致人们心灵的失衡。而被工业文明割断的旧的纽带，只能在现代组织工作中修补。《工业文明的人类问题》总结了霍桑实验及其他几个实验的初步成果，第一次涉及了影响员工生产积极性的社会与心理方面的因素，探讨了人际关系因素在生产与管理中的作用，《工业文明的人类问题》的出版标志着人际关系学说的正式创立。
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